Enable Guest Access

Unverified users (users who are yet to connect their Jira account with Troopr) can now create and update (comment and change status) on Jira issues using this feature. The administrator can authorize a Jira account for guest facilitation at Slack Workspace level.

The administrator can set up global guest facilitation by following the steps mentioned below:

Step 1: Go to Troopr webapp > Projects (Jira) > Connection

Step 2: Under the Global Guest Facilitation section > Click Authorize

👉 Any comment posted by guest users on threads, will be added using Facilitator's Account on behalf of the guest user. 👉 Users with verified accounts will continue to use their own accounts for Jira activities in the channel. Guest facilitation will be fallback for unverified users only. 👉Channel level default will be given priority. If there are no channel level defaults for guest facilitation, then the global guest facilitation preference would be taken into account.

Guest user restriction feature would be available only if Global Guest facilitation is authorized. In guest user restrictions, admin can allow only selected users to have access to Jira projects or block selected users in the workspace to take no action on Jira projects. The users who are blocked will not be able to create and update (comment and change status) on Jira issues. Likewise, only the users who are allowed, would have all privileges to create and update (comment and change status) on Jira issues.

Administrators can now allow or block Jira projects for use by guests by accessing this feature. By using this feature you can decide what project(s) issues can be used by guest users present in the channel. If certain project(s) are blocked, then guest users cannot view or take any action on those Jira project(s). If certain project(s) are allowed, guest users can create issues in only those project(s). To use this feature Go to Troopr Web App > Project > Connection > Guest Project Restriction > Set your preferences