website logo
Chat with usSign upLoginPricingWebsite
Home
HelpDesk
Wiki
Projects
Reports
Check-ins
Navigate through spaces
Home
HelpDesk
Wiki
Projects
Reports
Check-ins
⌘K
Troopr Projects
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get Started
Get Started for administrators
Setup Jira Connection
Connect to Jira cloud
Connect to Jira Server / DC
Verify your Jira account
Map Slack users to Jira accounts
Add Troopr to Slack channel
Create Issues in Slack
Emoji Actions
Command actions
Task It message action
Global Shortcut
App Home Button
Auto create issues
Customize issue creation behavior
Update issues in Slack
Launcher
Comment It
App Home buttons
Commands
Preview issues in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Channel Notifications
Personal Notifications
Emoji actions
Enable Guest Access
Project Restrictions
Use Slack dashboard
Support Slack grid
Changelog
What's new
What's new - 2020
Docs powered by archbee 

Emoji actions

Set up any emoji to create and update Jira issues in Slack, for yourself, for the channel or for the whole workspace!

Emoji Scope

Who can create

Who can use

Workspace Level

Workspace admin

All workspace users

Channel Level

Workspace admin

All channel members

Personal Level

All users

Person who setup the emoji

Document image

Setup Emoji Action for create or update Jira issue

Issue Create Action

With issue creation action, users can convert any Slack message into a Jira issue. 

Issue Update Action

Issue update action enables users to update any Jira issue. Use emojis to change status, priority, assign issues to yourself, mark issues as done, start watching issues and update fields.

Add Comment Action

With add comment action, users can add the Slack message as comment to an existing Jira issue. 

Steps to create emoji actions

  1. To get started, go to Troopr Webapp -> Home-> Emoji Actions. Click on "New Emoji Action '' button.
  2. Select any emoji and state its purpose. 
  3. Select the scope as workspace/channel/personal. (If you are not an admin, only the ‘personal’ option would be available to you)
  4. Choose the emoji action type.  
  5. Fill the additional details required based on the selected emoji action type.
Document image

Update Emoji Action 

Click on the customize button to update the existing emoji actions. You can choose to update the emoji, purpose, scope, emoji action type and additional details and values. Once the emoji action is updated, clicking on ‘Update emoji action’ will update the action of the emoji. 

Please note administrators can update the action of the workspace/ channel emoji while users can update the action of the personal emoji they created. 

Document image



Default Emoji actions

Emoji

Purpose

Scope

🎫 :ticket:

Default emoji action that will trigger issue creation based on channel defaults

Workspace

💬 :speech_balloon:

Add the Slack message as comment to an existing Jira issue

Workspace

👀 :eyes:

Assign the issue to yourself

Workspace

✅ :white_check_mark:

Mark the issue status and resolution as done

Workspace

Did this page help you?
Yes
No
UP NEXT
Enable Guest Access
Docs powered by archbee 
TABLE OF CONTENTS
Setup Emoji Action for create or update Jira issue
Issue Create Action
Issue Update Action
Add Comment Action
Steps to create emoji actions
Update Emoji Action 
Default Emoji actions