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Troopr Assistant
Install Troopr
Emoji Actions
User commands
Use Workflow Steps
Troopr Workflow Steps
Creating a Workflow
Testing the Workflow
Administrator roles
Workspace administrator privileges
Add, Remove other administrators
Enable / disable products in the workspace
Configure custom feedback management for the workspace
Manage Billing profile for the workspace
Link / Unlink Atlassian billing
Manage connections and related configuration
Map Slack users to Jira accounts
Remind users to verify their Jira accounts
Setup notification preferences on behalf of users
Setup global emoji actions
Setup global commands
Customize Troopr Bot
Channel administrator privileges
On-premise solution
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Emoji Actions

Set up any emoji to create and update Jira tickets in Slack, for yourself, for the channel or for the whole workspace!

Emoji Scope

Who can create

Who can use

Workspace Level

Workspace admin

All workspace users

Channel Level

Workspace admin

All channel members

Personal Level

All users

Person who setup the emoji





Setup Emoji Action for create or update Jira issue

Issue Create Action

With issue creation action, users can convert any Slack message into a Jira issue. 

Issue Update Action

Issue update action enables users to update any Jira issue. Use emojis to change status, priority, assign issues to yourself, mark issues as done, start watching issues and update fields.

Add Comment Action

With add comment action, users can add the Slack message as comment to an existing Jira issue. 

Add to Confluence

With the add to confluence action, users can convert any Slack message into a Confluence article right in Slack. 

Search Confluence

With search confluence action, users can search for related Confluence articles matching to the Slack message. 

Steps to create emoji actions

  1. To get started, go to Troopr Webapp -> Home-> Emoji Actions. Click on "New Emoji Action '' button.
  2. Select any emoji and state its purpose. 
  3. Select the scope as workspace/channel/personal. (If you are not an admin, only the ‘personal’ option would be available to you)
  4. Choose the emoji action type.  
  5. Fill the additional details required based on the selected emoji action type.


Update Emoji Action 

Click on the customize button to update the existing emoji actions. You can choose to update the emoji, purpose, scope, emoji action type and additional details and values. Once the emoji action is updated, clicking on ‘Update emoji action’ will update the action of the emoji. 

Please note administrators can update the action of the workspace/ channel emoji while users can update the action of the personal emoji they created. 



Default Emoji actions

Emoji

Purpose

Scope

🎫 :ticket:

Default emoji action that will trigger issue creation based on channel defaults

Workspace

💬 :speech_balloon:

Add the Slack message as comment to an existing Jira issue

Workspace

👀 :eyes:

Assign the issue to yourself

Workspace

✅ :white_check_mark:

Mark the issue status and resolution as done

Workspace

📖 :book:

Add or update Confluence page

Workspace

💡 :bulb:

Search matching Confluence pages for the Slack message

Workspace



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TABLE OF CONTENTS
Setup Emoji Action for create or update Jira issue
Issue Create Action
Issue Update Action
Add Comment Action
Add to Confluence
Search Confluence
Steps to create emoji actions
Update Emoji Action 
Default Emoji actions