Emoji Actions

With emoji actions, Troopr lets people in your Slack workspace use multiple emojis to create or update Jira issues from Slack.

Workspace administrators can now create custom emoji actions. When users add the emoji to a Slack message, it would trigger a Troopr action.

To get started, go to Troopr Webapp -> Home-> Emoji Actions. Click on "New Emoji Action '' button.

Select any emoji and state its purpose to give clarity to your team members. Also choose the emoji action type (issue create/ issue update). 

With issue creation action, users can convert any Slack message into a Jira issue. Administrators can choose to create the emoji action using channel defaults or select a specific project and issuetype. Administrators can also set custom field values for each emoji action. Issue creation emoji action works on project and support channels in Slack. 

Working of Emoji- Issue Create Action

Once a new emoji action is created, head over to Slack and drop the emoji on any message.

Troopr automatically creates a new issue in your configured Jira account.

Issue update action enables users to update the Jira issue corresponding to the Slack message. Troopr emoji update action can be used on Troopr issue messages. It can also be used in user messages that were converted to Jira issue by Troopr. Choose the functionality of the emoji action from ‘Issue update details’ and update the emoji action.  Issue update emoji action works on project and agent channels in Slack. 

Working of Emoji- Issue Update Action

Once the emoji action is created, head over to the Slack workspace and drop the emoji on Troopr issue messages or in user messages that were converted to Jira issue by Troopr.

Troopr will update the issue according to the functionality of the emoji action.

Administrators can update the action of the emoji after it's created by clicking on the ‘Customize’ button. 

Administrators can update the emoji, purpose, emoji action type, issue creation/ update details and field values. Once the emoji action is updated, clicking on ‘Update emoji action’ will update the action of the emoji.