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What's new
What's new - 2020
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Channel Sync

Create dedicated channels that sync 2-way with a Jira issue

Channel Sync Key Features

  • All updates and activities from Jira will be posted on this channel
  • All conversations in this channel will get updated as comments in the issue
  • Participants, if any, from the Jira issue will be automatically added as members of the channel
  • You can pause and resume syncing in the channel as you need by typing /t configure
  • Troopr will respond privately to message action triggers ("Task It", emoji actions) in the channel

3 ways to start Channel Sync

  • From Troopr Assistant App Home
  • From issue ticket card drop-down "Start Channel Sync" action
  • From within the channel

Option 1: Starting Channel Sync from Troopr Assistant App Home

Step 1: In the Troopr App Home Page, click on Channel Sync button

Step 2: Channel Sync modal will open up, enter your preferences and press Start to begin Channel sync.

Option 2: Starting Channel Sync with an Issue card

In your issue card > Click Select an Optiondropdown > Click on Start Channel Sync

Option 3: Starting Channel Syn from Channel Onboarding

In the channel onboarding window, scroll to last option > Click ondiscussing one Jira issue in the channel to start Channel Sync.

👉 Channel Sync can only be configured in a channel where Troopr is not already configured.
👉 Any new channel without Troopr will automatically invite Troopr once Channel Sync is started in it.

Automatic Channel sync

Administrators can now set up automatic channel sync for selected projects, with JQL filters and conditions. Whenever the conditions (selected project, JQL filter, Jira action)  are satisfied, Troopr would automatically create a new channel with the name specified in the ‘New Slack channel configuration’ tab. 

Example: When an issue is created in a particular project and the resolution is unresolved, automatically a channel sync will be created.

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Channel Notifications
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TABLE OF CONTENTS
Channel Sync Key Features
3 ways to start Channel Sync
Option 1: Starting Channel Sync from Troopr Assistant App Home
Option 2: Starting Channel Sync with an Issue card
Option 3: Starting Channel Syn from Channel Onboarding
Automatic Channel sync