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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
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Set up HelpDesk channels

Add Troopr to Slack channel

Add Troopr to a channel by typing the following command

/invite @Troopr Assistant

You will receive a welcome message:

Document image


Click on the " Onboard Troopr" button and select the desired option to set up the channel.

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For futher information on how to setup channels, check the links below.

  1. Setup agent channel - Read more here
  2. Setup support channel- Read more here

Or choose to copy channel preferences from an existing Helpdesk channel- Read more here

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