Set up HelpDesk channels

Add Troopr to Slack channel

Add Troopr to a channel by typing the following command

/invite @Troopr Assistant

You will receive a welcome message:

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Click on the " Onboard Troopr" button and select the desired option to set up the channel.

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For futher information on how to setup channels, check the links below.

  1. Setup agent channel - Read more here
  2. Setup support channel- Read more here

Or choose to copy channel preferences from an existing Helpdesk channel- Read more here