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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
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View status of your requests
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Send approvals in Slack
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Connect your Jira Service Desk (Server/DC) account

Initial setup (DC/Server) Troopr Slack integration for Jira fully support supports Jira Server and Data Center for Jira Service Desk integration. Full functionality of Troopr's Slack integration is available for Jira Server / Data Center.

Step 1: Whitelist Troopr IP addresses

Before you get started, let us ensure that Troopr Servers are reachable from your Jira Server host. You will likely have to whitelist Troopr host IP addresses to get started.

For Inbound from Troopr Server(s) 54.212.48.54
For outbound to Troopr Servers (for webhook) 44.230.224.252 443 13.127.66.168 443

Step 2: Connect to Jira Server (Jira Server Slack integration)

To get started, you can navigate to Jira "Connection" page by navigating to the Troopr web app and then to "HelpDesk (Jira)" then choose the "Connection" tab on the left sidebar.



Document image


Choose "New Jira Server/Data Center Connection" to start the connection workflow. It is recommended that you use a dedicated Jira account with admin privileges to set up this connection.

Follow instructions on the screen to complete the Jira Server connection setup. Once done, you should see connection status in the "Account" section of the "Connection" page.

Type following command in any Slack channel to open "Troopr Launcher"

/t

We offer on-premise solution for enterprise customers. Read more here.

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TABLE OF CONTENTS
Step 1: Whitelist Troopr IP addresses
Step 2: Connect to Jira Server (Jira Server Slack integration)