website logo
Chat with usSign upLoginPricingWebsite
Home
HelpDesk
Wiki
Projects
Reports
Check-ins
Navigate through spaces
⌘K
Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Emoji actions
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
Docs powered by archbee 

Connect your Jira Service Desk Cloud account

Initial setup (Cloud) To get started, you can navigate to Jira "Connection" page by navigating to the Troopr web app and then to "HelpDesk (Jira)" then choose the "Connection" tab on the left sidebar.

Step 1: Enter Jira URL

You will be redirected to the Jira connection page where you can enter your Jira domain and click “Next”

Document image


Step 2: Create Jira App Link

In this step, you will have to create a Jira App link from your domain to https://app.troopr.io


Document image


Step 3: Configure the Jira App Link

Configure the created link and click “Next”


Document image


Step 4: Secure the Link

In the final step, secure the created link and click “Connect”.


Document image




Did this page help you?
Yes
No
PREVIOUS
Get started for administrators
NEXT
Connect your Jira Service Desk (Server/DC) account
Docs powered by archbee 
TABLE OF CONTENTS
Step 1: Enter Jira URL
Step 2: Create Jira App Link
Step 3: Configure the Jira App Link
Step 4: Secure the Link