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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
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In support channel
In DM channels
On behalf of other employees
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Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
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Preview issue in Slack
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Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
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Connect to Jira

Connect your Jira Service Desk Cloud account

Initial setup (Cloud) To get started, you can navigate to Jira "Connection" page by navigating to the Troopr web app and then to "HelpDesk (Jira)" then choose the "Connection" tab on the left sidebar.

Step 1: Enter Jira URL

You will be redirected to the Jira connection page where you can enter your Jira domain and click “Next”

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Step 2: Create Jira App Link

In this step, you will have to create a Jira App link from your domain to https://app.troopr.io


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Step 3: Configure the Jira App Link

Configure the created link and click “Next”


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Step 4: Secure the Link

In the final step, secure the created link and click “Connect”.


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TABLE OF CONTENTS
Step 1: Enter Jira URL
Step 2: Create Jira App Link
Step 3: Configure the Jira App Link
Step 4: Secure the Link
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