Get started for administrators

troopr helpdesk connects jira service desk to slack so you can manage all your jira requests directly in slack set up troopr for your team 1\ connecting jira and troopr if you are not already connected to jira service desk, please read here about connecting your https //docs troopr ai/helpdesk/connect your jira service desk cloud account or https //docs troopr ai/helpdesk/connect your jira service desk serverdc account to your slack workspace 2\ guest facilitation allow unverified users (users who are yet to connect their jira account) to create, take action and comment on jira tickets read more here https //docs troopr ai/helpdesk/global guest facilitation 3\ invite team members invite team members to try troopr by sharing relevant getting started instructions getting started for help desk team (agents) https //docs troopr ai/helpdesk/get started for agents getting started for employees https //docs troopr ai/helpdesk/get started try other troopr configurations setup helpdesk channels troopr helps you create 2 types of helpdesk channels a private agent channel to triage, discuss and update jira tickets read more about setting up "agent" channel here https //docs troopr ai/helpdesk/agent channel public support channel for employees to post their requests read more about setting up "support" channel here https //docs troopr ai/helpdesk/support channel create tickets in slack collect and create tickets from requests directly in slack collect requests privately read more here https //docs troopr ai/helpdesk/privately collect requests in support channel(s) read more here https //docs troopr ai/helpdesk/in support channel collect requests in dm channel read more here https //docs troopr ai/helpdesk/in dm channels create requests on behalf of an employee read more here https //docs troopr ai/helpdesk/on behalf of other employees emoji actions use custom emojis to create or update jira issues from slack read more here https //docs troopr ai/emoji actions real time bidirectional updates never miss a ticket update with the real time bidirectional updates feature read more here https //docs troopr ai/helpdesk/sync jira issues with slack manage notifications configure channel or personal notifications for specific events at specified frequency read about channel notifications here https //docs troopr ai/project/channel notifications read about personal notifications here https //docs troopr ai/project/personal notifications setup channel sync for for priority incidents configure dedicated channels that sync 2 way with jira tickets get notified about updates to the tickets in the dedicated channel read more here https //docs troopr ai/helpdesk/channel sync handle approval requests easily approve requests in slack with one click read more here https //docs troopr ai/helpdesk/send approvals in slack setup csat requests in slack send csat feedback to the requestor in slack as soon as the request is closed read more here https //docs troopr ai/helpdesk/get employee feedback user commands invoke troopr from anywhere in slack to perform key jira actions read more here https //docs troopr ai/user commands workflow steps build automations with jira easily with troopr workflow read more here https //docs troopr ai/troopr workflow steps administrator privileges check out the privileges exclusive to workspace administrators and also channel administrators read more here https //docs troopr ai/add remove other administrators