Global Guest Facilitation

Unverified users (users who are yet to connect their Jira account) can now create, take action and comment on Jira tickets using this feature. The HelpDesk admin can authorize a Jira account for guest facilitation at Slack Workspace level.

The Help Desk admin can set up global guest facilitation by following the steps mentioned below:

Step 1: Open Troopr Web App > Help desk > Connection

Step 2: Under the Global Guest Facilitation section > Click Authorize

👉 Any comment posted by guest users on threads, will be added using Facilitator's Account on behalf of the guest user.

👉 Guest Facilitation feature works for HelpDesk support channels only 👉 Users with verified accounts will continue to use their own accounts for Jira activities in the channel. Guest facilitation will be fallback for unverified users only. 👉Without guest facilitation , users can only create requests by emoji creation and auto create action. But with the updated global guest facilitation, users will have all privileges similar to a mapped user. 👉Channel level default will be given priority. If there are no channel level defaults for guest facilitation, then the global guest facilitation preference would be taken into account.