Get employee feedback

Get employee feedback about the support experience in Slack When a ticket is closed, the reporter is sent a Slack message asking about their support experience. The rating is between 1 to 5 and collected feedback is recorded in the Jira ticket as well.

See how employee feedback works:



Pre-requisites

  • Troopr is connected to your Jira
  • Troopr HelpDesk is enabled in your workspace
  • The customer support channel is setup
  • CSAT Feedback feature is enabled in the support channel
Document image


Steps to collect feedback

Step 1: Setup employee support channel

Step 2: Make sure CSAT feedback is enabled in the support channel

Step 2: Close a ticket in the JSM project

Step 3: The reporter will be sent a Slack message requesting feedback in the thread (if the thread is active) or as a private message.

Step 4: When an employee clicks on the feedback button, it is submitted to JSM

Document image




Did this page help you?
PREVIOUS
Send approvals in Slack
NEXT
Log internal comments
Docs powered by Archbee