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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Emoji actions
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
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Send approvals in Slack

Easily approve requests in Slack with one click Troopr delivers approval requests to approvers in Slack. Actionable notifications are delivered to users when it requires their action.



Pre-requisites

  • Troopr is connected to your Jira
  • Troopr HelpDesk is enabled in your workspace

Steps to approve

  • Create a new request in JSM and move it to a status that requires approval. To add an approval step to a workflow- click here
  • Troopr automatically sends an approval message to the user(s)
  • The user receives a notification in Slack
  • The user can click on Approve button in the Slack message
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TABLE OF CONTENTS
Pre-requisites
Steps to approve