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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Emoji actions
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
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Support Slack Grid

Troopr supports workspaces across the Slack Grid seamlessly.

Shared user profile across workspaces

Troopr user profiles in the Slack grid are shared across workspaces in the grid, allowing Troopr to recognize external users taking action in a workspace.

Shared authentication profile

When a user verifies his Jira account in Troopr, the verification profile is shared across all workspaces in the Slack grid, allowing the user to access Jira without verifying the Jira account again in each workspace.

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Shared user profile across workspaces
Shared authentication profile