Troopr supports workspaces across the Slack Grid seamlessly.

Troopr user profiles in the Slack grid are shared across workspaces in the grid, allowing Troopr to recognize external users taking action in a workspace.

When a user verifies his Jira account in Troopr, the verification profile is shared across all workspaces in the Slack grid, allowing the user to access Jira without verifying the Jira account again in each workspace.

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Setup access control

Troopr

HelpDesk

Troopr HelpDesk

Install from Troopr website

Install From Slack App Directory

Install Troopr

Get started

Get started for agents

Get started for administrators

Connect your Jira Service Desk Cloud account

Connect your Jira Service Desk (Server/DC) account

Connect to Jira

Copy channel preferences

Add Troopr to Slack channel

Agent Channel

Support Channel

Getting Started

Privately

In support channel

In DM channels

On behalf of other employees

Emoji Actions

Using Global Shortcuts

Auto request creation

Multi Message request creation

Message action - Task it

Requesting Defaults

Creating requests

View status of your requests

Global Guest Facilitation

Channel Guest Facilitation

Enable Guest access

Send approvals in Slack

Get employee feedback

Log internal comments

Customize issue message

Preview issue in Slack

Text sync and Image sync

Channel Sync

Sync Jira issues with Slack

Agent Channel Notifications

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