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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
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Creating requests

Emoji Actions

The easiest and most popular way to create requests in Slack. Users can simply drop an emoji on any Slack message and convert it into a Jira ticket.

Make sure Troopr is invited to the channel for emoji actions to work

See how emoji actions works:



Default emoji action

Add the 🎫 (:ticket:) emoji to a Slack message to convert it to a Jira request. If additional information is needed, Troopr will open the request creation form.

Document image




Using Custom Emoji

Administrators can create a custom emoji for each Jira action. Read more here about global custom emoji actions.

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Using Global Shortcuts
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TABLE OF CONTENTS
Default emoji action
Using Custom Emoji
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