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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Emoji actions
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
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Emoji actions

Set up any emoji to create and update Jira tickets in Slack, for yourself, for the channel or for the whole workspace!

Emoji Scope

Who can create

Who can use

Workspace Level

Workspace admin

All workspace users

Channel Level

Workspace admin

All channel members

Personal Level

All users

Person who setup the emoji

Document image

Setup Emoji Action for create or update Jira tickets

Request Create Action

With request creation action, users can convert any Slack message into a Jira request. 

Issue Update Action

Issue update action enables users to update any Jira ticket. Use emojis to change status, priority, assign issues to yourself, mark issues as done, start watching issues and update fields.

Add Comment Action

With add comment action, users can add the Slack message as comment to an existing Jira ticket. 

Steps to create emoji actions

  1. To get started, go to Troopr Webapp -> Home-> Emoji Actions. Click on "New Emoji Action '' button.
  2. Select any emoji and state its purpose. 
  3. Select the scope as workspace/channel/personal. (If you are not an admin, only the ‘personal’ option would be available to you)
  4. Choose the emoji action type.  
  5. Fill the additional details required based on the selected emoji action type.
Document image

Update Emoji Action 

Click on the customize button to update the existing emoji actions. You can choose to update the emoji, purpose, scope, emoji action type and additional details and values. Once the emoji action is updated, clicking on ‘Update emoji action’ will update the action of the emoji. 

Please note administrators can update the action of the workspace/ channel emoji while users can update the action of the personal emoji they created. 

Document image

Default Emoji actions

Emoji

Purpose

Scope

🎫 :ticket:

Default emoji action that will trigger issue creation based on channel defaults

Workspace

💬 :speech_balloon:

Add the Slack message as comment to an existing Jira issue

Workspace

👀 :eyes:

Assign the issue to yourself

Workspace

✅ :white_check_mark:

Mark the issue status and resolution as done

Workspace

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TABLE OF CONTENTS
Setup Emoji Action for create or update Jira tickets
Request Create Action
Issue Update Action
Add Comment Action
Steps to create emoji actions
Update Emoji Action 
Default Emoji actions