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Troopr HelpDesk
Troopr HelpDesk Use Cases
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Getting Started
Setup Agent Channel
Setup Support Channel
Global Guest Facilitation
Channel Guest Facilitation
Setup Agent Channel Notifications
Creating requests
Create Ticket as Agent / Admin
Create ticket as Customer
Using Global Shortcuts
Global Ticketing Defaults
Emoji ticketing
Multi Message Ticket creation
Auto ticket creation
Ticketing in DM channels
Dedicated Channel Sync
Approvals in Slack
Employee Feedback
What's new
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Using Global Shortcuts

Shortcuts in Slack help you get work done quickly and easily. Troopr supports Slack global shortcuts with actions to create Jira issues and service requests.

Accessing Troopr Global Shortcut

Open the attachments and shortcuts menu by clicking on the ⊕ plus icon to the left of the message field in Slack on your desktop.

From the menu, search for Troopr's "Create Request" action to create a new service request in a Jira Service Management project.

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Creating Jira request

Clicking on the "Create request" global shortcut will open the request creation form.

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Global Ticketing Defaults
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TABLE OF CONTENTS
Accessing Troopr Global Shortcut
Creating Jira request