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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Emoji actions
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
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Using Global Shortcuts

Shortcuts in Slack help you get work done quickly and easily. Troopr supports Slack global shortcuts with actions to create Jira issues and service requests.

Accessing Troopr Global Shortcut

Open the attachments and shortcuts menu by clicking on the ⊕ plus icon to the left of the message field in Slack on your desktop.

From the menu, search for Troopr's "Create Request" action to create a new service request in a Jira Service Management project.

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Creating Jira request

Clicking on the "Create request" global shortcut will open the request creation form.

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TABLE OF CONTENTS
Accessing Troopr Global Shortcut
Creating Jira request