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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
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Connect to Jira
Connect your Jira Service Desk Cloud account
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Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Emoji actions
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
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Preview issue in Slack
Customize issue message
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Text sync and Image sync
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What's new
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Auto request creation

The easiest way to create requests in Slack is to use the auto request creation feature. Using Troopr, your team can easily create a new ticket. There are 4 options you can choose from:

  1.  For every message posted
  2. On any 'Emoji action' for request creation
  3. Auto create request when unattended
  4. Send reminder to create issue

To enable this feature: 

Step 1: Login to Troopr webapp [ https://app.troopr.io/ ] using Slack SSO

Step 2: Go to HelpDesk(Jira) from the left panel

Step 3: Under Channel preferences select the desired channel or create a new support channel (+new support channel).

Step 4: Click on ‘Configure’  



Step 5: Scroll down to 'Auto create'

Step 6: Enable it and choose any one option

For every message posted

When this feature is enabled, Troopr would automatically create an issue for every message that is posted in the channel.

On any 'Emoji action' for request creation

When this feature is enabled, users can simply drop the ticket emoji or other issue creation emojis that the administrator has created to create an issue. Read more on emoji actions here. 

Send reminder to create request

Administrators can send reminders to users to create issues using this feature. When this feature is enabled, for every message that is sent in the channel, Troopr would remind the user to create an issue by adding a button to that Slack message.

Document image






Auto issue creation when unattended

Administrators can automatically create issues when the Slack message is unattended for 5 minutes using this feature. When this feature is enabled, whenever a Slack message is unattended for 5 minutes, Troopr automatically creates a Jira issue based on the channel defaults.









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TABLE OF CONTENTS
For every message posted
On any 'Emoji action' for request creation
Send reminder to create request
Auto issue creation when unattended