Auto request creation
The easiest way to create requests in Slack is to use the auto request creation feature. Employees can simply drop a message in the customer support channel. Troopr automatically creates a new request for every message posted in the channel.
See how auto request creation works:
To enable Auto request creation, navigate to the Troopr App and then to "HelpDesk (Jira)" and to "Channel Preferences".
Select the channel name from the list and enable the "Auto-create requests- For every message posted" option.