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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
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Get started for agents
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Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
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Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
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Send approvals in Slack
Get employee feedback
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Preview issue in Slack
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Creating requests

On behalf of other employees

Support agents can create requests on behalf of other employees in Slack with Troopr.

Steps to raise requests on behalf of other employees

Step 1: Go to Troopr Apphome> click on +Request

Step 2: Fill in the required details

Step 3: Under 'Raise this request on behalf of' section, select the employee name for whom you are raising the request and submit.

Document image


The Jira issue will be created and the employee for whom you have created the request for, will get updates of the created Jira ticket.

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Steps to raise requests on behalf of other employees
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