On behalf of other employees
Support agents can create requests on behalf of other employees in Slack with Troopr.
Step 1: Go to Troopr Apphome> click on +Request
Step 2: Fill in the required details
Step 3: Under 'Raise this request on behalf of' section, select the employee name for whom you are raising the request and submit.
The Jira issue will be created and the employee for whom you have created the request for, will get updates of the created Jira ticket.