website logo
Chat with usSign upLoginPricingWebsite
Home
HelpDesk
Wiki
Projects
Reports
Check-ins
Navigate through spaces
Home
HelpDesk
Wiki
Projects
Reports
Check-ins
⌘K
Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Emoji actions
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
Docs powered by archbee 

Customize issue message

You can customize how issue details will show up in a Troopr issue card message in a channel.

Where can you customize?

Troopr issue card can be customized in channel preferences. In the Troopr web app (https://app.troopr.io) navigate to Troopr Helpdesk => Channel Preferences and then the agent channel where you want to customize the issue card.

Document image

What can you customize?

You can customize the following aspects about the issue card message

  1. Issue card title
  2. Issue card details
  3. Issue card buttons

Customize Issue card title

The title of the issue card usually shows project, type, priority and assignee. This can be customized using these options

Customize Issue card title
Customize Issue card title

Customize Issue card title

Customize issue card details

The details of the issue card usually show issue key, status and summary. This can be customized using these options

Customize issue card details
Customize issue card details

Customize issue card details

Customize issue card buttons

Issue card usually shows buttons to "View", "Change Status" and "Comment". There is also a dropdown after these button showing rest of the actions. These buttons can be customized using these options.

Customize issue card buttons
Customize issue card buttons
Did this page help you?
Yes
No
UP NEXT
Sync Jira issues with Slack
Docs powered by archbee 
TABLE OF CONTENTS
Where can you customize?
What can you customize?
Customize Issue card title
Customize issue card details
Customize issue card buttons