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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
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Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
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Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
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Get notifications

Agent Channel Notifications

To create a new notification subscription for agent channel, get started by typing this command in the Slack channel

/t configure

Click on "Notification Settings" to get redirected to the notification settings page for the channel in the Troopr web app. Alternatively, you can navigate to the Troopr web app and then to "HelpDesk (Jira)" in the sidebar and then go to "Channel Preferences".

Select the channel to configure. Scroll down to Notification Subscription in the Channel preference page.

Click on "Add Subscription".



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Choose project, delivery frequency, format and events for which you want notifications. You can also use a JQL filter. Make the changes and save. To remove notifications subscription, click on "Update" and select "Delete". Alternatively you can also switch off the toggle button to disable the notification subscription.

You can also edit the existing subscriptions by clicking on 'Update' in the corresponding notification subscription, make changes and clicking on update.



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PS: Every Troopr channel notification has a link "Notification Preferences" in the footer. Click on the link and you will be redirected to the "Channel Preferences" page.

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