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Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Emoji actions
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
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Troopr HelpDesk

Troopr HelpDesk connects Slack and Jira Service Management for realtime bi-redirectional updates. IT and support teams use Troopr HelpDesk to collect employee requests and to triage employee requests in dedicated Slack channels.

See how Troopr HelpDesk works below:



Pre-requisites

  • If you have not already, follow these instructions to Install Troopr in your Slack workspace.
  • Follow instructions here to connect Troopr to your Jira account. (Cloud/Data Center/ Server)

Get Started

You can start by setting up the following

  1. Get started docs for employees and customers- Read more here
  2. Get started docs for agents- Read more here
  3. Get started docs for administrators- Read more here

For further help, reach out to our support team 24X7 at hello@troopr.io.

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Install from Troopr website
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TABLE OF CONTENTS
Pre-requisites
Get Started