Channel Guest Facilitation

Unverified users (users who are yet to connect their Jira account) can now create and comment on Jira requests using this feature. The HelpDesk admin can authorize a Jira account for guest facilitation at Slack channel level.

Setting up Guest Facilitation

The Help Desk admin can set up guest facilitation by following the steps mentioned below:

Step 1: Open Troopr Web App > Help desk > Channel Preferences > Select a support channel

Step 2: Under the Guest Facilitation section > Click Authorize

Scope of access facilitated

Guest facilitation will be triggered in the following scenarios :

• On enabling auto create issues, unverified can either post messages in channels or add the issue creation emoji to a message in the channel.
• On enabling thread sync when an unverified user posts message in the thread.