Channel Guest Facilitation
Unverified users (users who are yet to connect their Jira account) can now create and comment on Jira tickets using this feature. The HelpDesk admin can authorize a Jira account for guest facilitation at Slack channel level.
The Help Desk admin can set up guest facilitation by following the steps mentioned below:
Step 1: Open Troopr Web App > Help desk > Channel Preferences
Step 2: Under the Guest Facilitation section > Click Authorize
Guest facilitation will be triggered in the following scenarios :
- On enabling auto create issues, unverified can either post messages in channels or add the issue creation emoji to a message in the channel.
- On enabling thread sync when an unverified user posts message in the thread.