Channel Guest Facilitation
Unverified users (users who are yet to connect their Jira account) can now create and comment on Jira tickets using this feature. The HelpDesk admin can authorize a Jira account for guest facilitation at Slack channel level.
The Help Desk admin can set up guest facilitation by following the steps mentioned below:
Step 1: Open Troopr Web App > Help desk > Channel Preferences
Step 2: Under the Guest Facilitation section > Click Authorize
Guest facilitation will be triggered in the following scenarios :
- On enabling auto create issues, unverified can either post messages in channels or add the issue creation emoji to a message in the channel.
- On enabling thread sync when an unverified user posts message in the thread.
👉 Any comment posted by guest users on threads, will be added using Facilitator's Account on behalf of the guest user.
(Jira View)
👉 Guest Facilitation feature works for HelpDesk support channels only
👉 Users with verified accounts will continue to use their own accounts for Jira activities in the channel. Guest facilitation will be fallback for unverified users only.