website logo
Chat with usSign upLoginPricingWebsite
Home
HelpDesk
Wiki
Projects
Reports
Check-ins
Navigate through spaces
⌘K
Troopr HelpDesk
Install Troopr
Install from Troopr website
Install From Slack App Directory
Get started
Get started for agents
Get started for administrators
Connect to Jira
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Set up HelpDesk channels
Add Troopr to Slack channel
Agent Channel
Support Channel
Creating requests
Privately
In support channel
In DM channels
On behalf of other employees
Emoji Actions
Using Global Shortcuts
Auto request creation
Message action - Task it
Requesting Defaults
View status of your requests
Emoji actions
Enable Guest access
Global Guest Facilitation
Channel Guest Facilitation
Send approvals in Slack
Get employee feedback
Log internal comments
Preview issue in Slack
Customize issue message
Sync Jira issues with Slack
Text sync and Image sync
Channel Sync
Get notifications
Agent Channel Notifications
Personal notifications
Support Slack Grid
Setup access control
What's new
Docs powered by archbee 

Privately

1.Create in Troopr Home in Slack

To create a private request from the "Troopr Assistant Home tab in Slack", click on "Troopr Assistant" under 'Apps' (if not visible, add the app by clicking on the "+" button next to Apps and choosing "Troopr Assistant"). Then navigate to the Home tab and click on "+ Request".

This will open a dynamic request creation form. To make a request, fill out the request creation form and submit it.

Document image


2. Create using Troopr Launcher

Launch Troopr by typing this command in any Slack channel or in Troopr Assistant messages

/t . This will open Troopr launcher.

Then click on "+ Request" to open the dynamic request creation form. Fill out the request creation form and submit to create a request. 

Document image




Did this page help you?
Yes
No
PREVIOUS
Support Channel
NEXT
In support channel
Docs powered by archbee