Copy channel preferences

Troopr allows you to copy channel preferences from existing channels. When setting up a new channel with Troopr, if you want the same behavior as in an existing channel,  you can copy the preferences from that existing channel into the new one.

Setup

Once you’ve created a new channel, onboard Troopr by entering /invite @Troopr Assistant in the channel.

Click on ‘Onboard Troopr’ and from the dropdown in ‘Copy preferences from an existing channel’ select the channel you want to copy preferences from. 

You can check the preferences set in the selected existing channel by clicking on ‘Click here to open preferences page for (channel-name)'. Once confirmed, click on ‘Copy’.

You would get a message notifying the default preferences for the new channel. You can change the preferences by entering /t configure.  

You can also copy channel preferences from webapp from one channel to multiple channels at once directly from webapp. Go to Troopr webapp- Project/ Helpdesk- Channel preferences- Click on the three dots near to the channel whose preferences you want to copy- Copy the channel configurations to the desired channels