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Troopr Wiki
Install Troopr
Install from Troopr website
Install from Slack App Directory
Get started
Get started for administrators
Setup Confluence connection
Connect to Confluence
Connect your Confluence (Server/DC) account
Link Confluence Space(s)
Enable Troopr Wiki
Add Troopr to a channel
Copy channel preferences
Get answers
Automatically
Search On-demand
Refine search keyword
Tuning Confluence Search
Keyword Aliases
Emoji actions
Create Confluence articles
Book Emoji Article creation
In Troopr webapp
Restrict user access
Track Metrics
User Adoption Report
Usage Report
Top Keywords
Create Requests
Ask for Help
Changelog
What's new
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Get started for administrators

Troopr Wiki integrates Slack and Confluence to allow users to effortlessly find and share Wiki pages in Slack.

1.Connect to Confluence

If you are not already connected to Confluence, please read here about connecting a Confluence account to your Slack workspace.

2. Configure Confluence spaces

Articles from the configured spaces will be looked up for suggestions for requests made in this channel. Follow instructions here to connect Confluence space(s) to the channel

3. Tune the Confluence search behavior [optional]

Troopr will look for pages in Confluence that match the message in that channel. You can fine-tune the matching behavior by configuring the matching options and scope. Follow the instructions here to configure matching options for the search.

4. Get answers automatically

Get matching Confluence articles as answers for your query in the Slack channel or in Troopr bot channel. Read more here. 

5. Search & share Confluence pages on demand

Trigger a private search on-demand and share the appropriate result as an answer in the channel or to users. See more details on how to do that here

6. Refine search keyword

Refine the Confluence documents Troopr suggested to you by triggering a new search using precise keywords.  Read more here. 

7. Inform team to post requests in the Slack channel

Inform the team that requests in the channel will now be automatically answered by Troopr with related suggestions from Confluence. Share this document to help them understand Troopr Wiki better.

Get Started for team

8. Track usage metrics

Periodically track usage metrics to improve the adoption and efficiency of Troopr Wiki service. Read more here. 

9. Collect requests

Employees may submit a request if Troopr Wiki suggestions do not resolve their problem. Read more here on how to collect the requests. 

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