Ask for Help

Troopr will show a "Ask for Help" button that will add a 🙋‍♂️ emoji to the request message in the main channel when this feature is enabled.
Enable this feature: 
Step 1: Go to Troopr web app https://app.troopr.io using Slack SSO.
Step 2: Click on ‘Wiki’ on the left side panel and choose ‘Channel Preferences’.
Step 3: Click on ‘Customize’ on the channel you want to enable the feature in. 
Step 4: Scroll down to ‘Ask for Help’ and enable it. 
How this feature works: 
When you raise a query or send a message in a Troopr wiki channel, you will see a button named ‘Ask for help’. 
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Clicking on the button will add a ‘🙋‍♂️’ emoji on the message in the channel so the agents can notice these messages and answer them promptly.
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Agents can respond to the user and click on ‘Ask for help’ button again to remove the ‘🙋‍♂️’ emoji. 
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