Ask for Help

troopr will show a "ask for help" button that will add a 🙋‍♂️ emoji to the request message in the main channel when this feature is enabled enable this feature step 1 go to troopr web app https //app troopr io https //app troopr io using slack sso step 2 click on ‘wiki’ on the left side panel and choose ‘channel preferences’ step 3 click on ‘customize’ on the channel you want to enable the feature in step 4 scroll down to ‘ask for help’ and enable it how this feature works when you raise a query or send a message in a troopr wiki channel, you will see a button named ‘ask for help’ clicking on the button will add a ‘🙋‍♂️’ emoji on the message in the channel so the agents can notice these messages and answer them promptly agents can respond to the user and click on ‘ask for help’ button again to remove the ‘🙋‍♂️’ emoji