Website logo
Chat with usSign upLoginPricingWebsite
Home
HelpDesk
Wiki
Projects
Reports
Check-ins
Navigate through spaces
⌘K
Troopr Wiki
Install Troopr
Install from Troopr website
Install from Slack App Directory
Get started
Get started for administrators
Setup Confluence connection
Connect to Confluence
Connect your Confluence (Server/DC) account
Link Confluence Space(s)
Enable Troopr Wiki
Add Troopr to a channel
Copy channel preferences
Get answers
Automatically
Search On-demand
Refine search keyword
Tuning Confluence Search
Keyword Aliases
Create Confluence articles
Book Emoji Article creation
In Troopr webapp
Restrict user access
Track Metrics
User Adoption Report
Usage Report
Top Keywords
Create Requests
Ask for Help
Changelog
What's new
Docs powered by Archbee

Ask for Help

Troopr will show a "Ask for Help" button that will add a 🙋‍♂️ emoji to the request message in the main channel when this feature is enabled.

Enable this feature: 

Step 1: Go to Troopr web app https://app.troopr.io using Slack SSO.

Step 2: Click on ‘Wiki’ on the left side panel and choose ‘Channel Preferences’.

Step 3: Click on ‘Customize’ on the channel you want to enable the feature in. 

Step 4: Scroll down to ‘Ask for Help’ and enable it. 

How this feature works: 

When you raise a query or send a message in a Troopr wiki channel, you will see a button named ‘Ask for help’. 

Document image


Clicking on the button will add a ‘🙋‍♂️’ emoji on the message in the channel so the agents can notice these messages and answer them promptly.

Document image




Document image


Agents can respond to the user and click on ‘Ask for help’ button again to remove the ‘🙋‍♂️’ emoji. 

Did this page help you?
PREVIOUS
Create Requests
NEXT
Changelog
Docs powered by Archbee
TABLE OF CONTENTS
Enable this feature: 
How this feature works: 
Docs powered by Archbee