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Troopr Wiki
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Install from Troopr website
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Ask for Help
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Ask for Help

Troopr will show a "Ask for Help" button that will add a 🙋‍♂️ emoji to the request message in the main channel when this feature is enabled.

Enable this feature: 

Step 1: Go to Troopr web app https://app.troopr.io using Slack SSO.

Step 2: Click on ‘Wiki’ on the left side panel and choose ‘Channel Preferences’.

Step 3: Click on ‘Customize’ on the channel you want to enable the feature in. 

Step 4: Scroll down to ‘Ask for Help’ and enable it. 

How this feature works: 

When you raise a query or send a message in a Troopr wiki channel, you will see a button named ‘Ask for help’. 

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Clicking on the button will add a ‘🙋‍♂️’ emoji on the message in the channel so the agents can notice these messages and answer them promptly.

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Agents can respond to the user and click on ‘Ask for help’ button again to remove the ‘🙋‍♂️’ emoji. 

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