Create Requests

when troopr wiki suggestions do not resolve the employee query, employees may raise a request slack users may create a jira service management ticket or jira software issue when the automated suggestions from troopr wiki do not resolve the request prerequisites make sure troopr helpdesk or troopr projects is enabled in your troopr workspace make sure troopr is connected to your jira service management or jira make sure ticket creation settings are configured for the channel steps to enable request creation login troopr app https //app troopr io https //app troopr io/ using slack sso click on "troopr wiki" on the left side panel and choose "channel preferences" click on the configured channel to navigate to the channel page make sure that the "suggest request creation" option is enabled now when employees make requests in the channel, troopr will show matching documents and a button to create a ticket read more on troopr helpdesk here https //docs troopr ai/helpdesk read more on troopr projects here https //docs troopr ai/project