Website logo
Chat with usSign upLoginPricingWebsite
Home
HelpDesk
Wiki
Projects
Reports
Check-ins
Navigate through spaces
⌘K
Troopr Wiki
Install Troopr
Install from Troopr website
Install from Slack App Directory
Get started
Get started for administrators
Setup Confluence connection
Connect to Confluence
Connect your Confluence (Server/DC) account
Link Confluence Space(s)
Enable Troopr Wiki
Add Troopr to a channel
Copy channel preferences
Get answers
Automatically
Search On-demand
Refine search keyword
Tuning Confluence Search
Keyword Aliases
Create Confluence articles
Book Emoji Article creation
In Troopr webapp
Restrict user access
Track Metrics
User Adoption Report
Usage Report
Top Keywords
Create Requests
Ask for Help
Changelog
What's new
Docs powered by Archbee

Create Requests

When Troopr Wiki suggestions do not resolve the employee query, employees may raise a request. Slack users may create a Jira Service Management ticket or Jira software issue when the automated suggestions from Troopr Wiki do not resolve the request.

Prerequisites

  • Make sure Troopr HelpDesk or Troopr Projects is enabled in your Troopr workspace.
  • Make sure Troopr is connected to your Jira Service Management or Jira.
  • Make sure ticket creation settings are configured for the channel.

Steps to enable request creation

  • Login Troopr app: https://app.troopr.io using Slack SSO.
  • Click on "Troopr Wiki" on the left side panel and choose "Channel Preferences".
  • Click on the configured channel to navigate to the channel page.
  • Make sure that the "Suggest Request Creation" option is enabled

Now when employees make requests in the channel, Troopr will show matching documents and a button to create a ticket. Read more on Troopr HelpDesk here. Read more on Troopr projects here.



Create ticket button
Create ticket button




Did this page help you?
PREVIOUS
Top Keywords
NEXT
Ask for Help
Docs powered by Archbee
TABLE OF CONTENTS
Prerequisites
Steps to enable request creation
Docs powered by Archbee