Troopr Wiki

Troopr Wiki connect Slack to Confluence to easily search and share Wiki articles in Slack. IT, support and engineering teams use Troopr Wiki to automatically answer repetitive employee requests in dedicated Slack channels.
If you are not already connected to Confluence, please read here about connecting Troopr to your Confluence account.
1. Invite Troopr to a Slack Channel
Invite Troopr to a channel by typing the following command 
/invite @Troopr Assistant 
Follow instructions to set up the channel for Troopr Wiki. 
2. Connect Confluence spaces
Follow instructions here to connect Confluence space(s) to the channel
3. Tune the Confluence search behaviour [optional]
Follow the instructions here to configure matching options for the search.
4. Inform team to post requests in the Slack channel
Inform the team that requests in the channel may now be automatically answered by Troopr.
5. Search & share Confluence pages on demand
When Troopr does not automatically answer or Troopr answers does not resolve the request, you can trigger a search on the request on-demand and share the appropriate result as an answer in the channel. See more details on how to do that here﻿
6. Track usage metrics
Periodically track usage metrics to improve the adoption and efficiency of Troopr Wiki service.

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TABLE OF CONTENTS

1. Invite Troopr to a Slack Channel

2. Connect Confluence spaces

3. Tune the Confluence search behaviour [optional]

4. Inform team to post requests in the Slack channel

5. Search & share Confluence pages on demand

6. Track usage metrics