14min

Create issues in Slack

There are 5 ways to create the Jira issue in Slack.

  1. Troopr Home in Slack
  2. Troopr Launcher
  3. Convert Slack message
  4. Troop create command
  5. Using Emoji

1. Create in Troopr Home in Slack

To create an issue from the "Troopr Assistant Home tab in Slack", click on "Troopr Assistant" in Slack (if not visible, add the app first by clicking on the "+" button next to Apps and choosing "Troopr Assistant"). Then navigate to the Home tab and click on "+ Issue".

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This will open a dynamic issue creation form.

2. Create using Troopr Launcher

Launch Troopr by typing this command in any Slack channel

/t

This will open the Troopr launcher.

Then click on "+ Issue" to open the dynamic issue creation form.

3. Convert any Slack message

Convert any Slack message to Jira issue by clicking on “More actions” and selecting "Task It". If "Task It" is not available, look for it in "More message shortcuts".

Clicking on "Task It" will allow you to directly convert the message into a Jira issue in an issue creation form or add it as a comment to an existing issue.

4. Troopr Create command

Troopr Create commands provide Slack users with the quickest way to create new issues in Slack. Create a new issue with a simple text message or create an issue with any number of custom fields all in the command line.

Syntax:

/t create [summary] +[fieldName]:[fieldValue]

Example : /t create issue by commands + Issue Type : Bug+ Description : I am creating task with commands + Assignee @krishnapal + Fix versions :fixkp + Affects versions : fixkp

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All standard fields except Attachment, status and comment are supported in this format. Any custom field of the following data types is supported: Date, Labels, Number field, Text field, User Picker, Url field. Fields with split word names are also supported as shown in the example.

Note that for Sprint value only Sprint id is supported and not Sprint name. Also please note that the field names are case sensitive, it has to match with the field name in Jira.



5. Creating issues using Emojis

Step 1: Mark the first message

Identify the first message in the conversation sequence and add the :ticket: emoji to it. Choose the "Mark Message" action in the following prompt that shows as a private message in that channel or thread.

Step 2: (Option 1) Take the"Task It" action on the last message

Identify the last message in the sequence and click on “More actions” and select "Task It". If "Task It" is not available, look for it in "More message shortcuts".

Clicking on "Task It" will allow you to directly convert the messages into a Jira issue. In this case, Troopr will look for all messages sent prior to the current one until it finds the one with the marker (: ticket:) emoji.

Troopr will look up to 20 messages in history for marker emoji

Marker emoji can be used only once per message.

Step 2: (Option 2) Use emoji to create an issue

Identify the last message in the sequence and add the :ticket: emoji to it. Choose the "New Issue" action in the following prompt that shows as a private message in that channel or thread. In this case, Troopr will look for all messages sent prior to the current one until it finds the one with the marker (: ticket:) emoji.

Troopr will look up to 20 messages in history for marker emoji.

Step 3: Customize Issue Details

The last message text is captured as an issue summary and the rest of the messages are captured as conversation context in the issue description.



Updated 08 Mar 2022
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