What's new

Follow new features and improvements to Troopr Projects here.

Jan 06, 2021 - Fixes and Enhancements

  • Troopr products now show up separately in Troopr web app menu (vs grouped together under Jirabot). This makes for easier navigation for customers that are using only specific products.
  • Fixed a bug that caused "Log time" action to not work sometimes in issue creation form in Slack
  • Troopr App Home load time reduced with significant optimization limiting data that will be shown by default.





Dec 15, 2021 - Common JQL Filters & Thread Sync feed customization

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You can now setup custom JQL filters that will be visible to all users in Slack.

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Slack threads with Jira Thread Sync will can now be customized to show only comments or comments and activities.

Fixes and enhancements

  • Improved handling of auto-create functionality when the Slack message has more than 255 characters





Dec 13, 2021 - Issue Card Customization

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Issue card is how Jira issues appear in Slack as part of listing or a notification or in any message. Issue card attributes can now be customized for every channel.

Fixes and enhancements

  • Issue previews will not generate again when Slack message is updated
  • Fixed a bug in Slack login page that blocked login for some users





Dec 3, 2021 - Customize Issue Preview

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Issue preview (Unfurl) behaviour can now be customized for every channel.

Fixes and enhancements

  • Issues created from Slack conversations are now attributed apprpriately.
  • Fixed issues with chinese language issue types in issue creation
  • Fixed a bug in issue creation command in bot channel 
  • Fixed a bug in Slack login page that caused it to crash in some cases





Nov 17, 2021 - Emoji customization & New Jira issue action

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You can now customize the emoji you use to create issues from Slack messages.

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Troopr Project now allows users to move an issue to active sprint in single click

Fixes and enhancements

  • Fixed a bug that caused "My issues" button to not work for Jira Server in some cases
  • Fixed a bug that caused issue creation to hand when some unsupported fields are present in creation form in some cases
  • Jira connection errors now trigger chat with support team
  • Better error handling when Troopr is removed from private channels where notification is configured 
  • Jira Notification for @mention now uses full name instead of display name
  • Slack onboarding now greets with display name in place of full name
  • Customers can now request change of subscription plan





Nov 9, 2021 - New Pricing

Troopr products are now billed separately. Customers can get the benefit of lower prices when buying individual products. See pricing page for more details.

Fixes and enhancements

  • Handled API throttling to limit Jira and Slack API calls when loading web app, to keep within limits
  • Date time picker field not showing value in edit mode
  • Channel admins can now see all configured channels even when they are not members of said channels
  • Disabled Slack link previews in all Troopr messages by default
  • Moved "Start thread sync" to the top in jira action dropdown
  • Jira Server connection time out error will take only 10sec 
  • Fixed minor bugs in Pricing page UI





Oct 21, 2021 - New Channel Preferences page UI

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New Channel Preferences page UI shows channel type for clarity.

Fixes and enhancements

  • Channel preferences page will now show recently configured channels on top
  • Channel configuration can now be deleted in channel preferences main page
  • Troopr now tracks install metadata to provide custom onboarding experience
  • New Slack channel onboarding when Troopr is invited to channels
  • Customers can now enable/disable each of the 5 Troopr products
  • Custom onboarding now live for each of the 5 Troopr products
  • Metrics page now moved from Home tab to dedicated Metrics tab 
  • Customers can restrict access to enabling / disabling Troopr products for the workspace
  • Restrict Channel configuration - fixed bug that sometimes showed wrong admins in UI
  • If Troopr projects is disabled, Issue Preview and Thread Sync will no longer work





Oct 5, 2021 - Auto issue creation

Auto create Jira issues in Slack
Auto create Jira issues in Slack

Troopr now lets you configure a channel to automatically create issues for every message posted.

Fixes and enhancements

  • Fixed a bug which caused thread sync to not work in some cases





Sep 28, 2021 - Fixes and enhancements

  • Issue update form now allows moving to another Sprint/backlog
  • Minor performance improvements for Jira notification delivery
  • "Jira Login" button in Slack now takes user directly to Atlassian page for authorization
  • @mention notifications will not be delivered when user does not have access to the project
  • Fixed formatting issues in rendering issue description
  • Fixed a bug in thread sync when triggered from issues list





Sep 16, 2021 - Fixes and enhancements

  • Fixed minor issues in user mapping from Slack to Jira server
  • Minor improvements to the ‘/t list’ command
  • Minor UI improvements to Jira onboarding
  • Fixed issues that prevented some users from accessing app home
  • Fixed issues that prevented some users from adding/removing Sprints and backlogs for Jira issues from Slack
  • Fixed issues that prevented some users from receiving @mention Jira notifications in Slack
  • Minor performance improvements to Jira notifications
  • Minor formatting improvements to text fields in Slack (say, issue descriptions and more)



Aug 16, 2021 - Customize channel defaults for issue creation

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You can now set issue creation defaults for public and private channels. Set any type/number of fields from the issue creation form as defaults. This configuration is available in the Channel preferences page.

Fixes and enhancements

  • Fixed issues that prevented some users from adding comments in the multi-message actions
  • Minor fixes in workspace admin access functionality
  • Minor improvements in the “user mapping” modal
  • Minor UI enhancements in the web app
  • Fixed issues that prevented Troopr to be added in some channels where the number of users was greater than 100
  • Minor improvements to support default and custom fields in the Slack commands
  • Fixed issues that prevented some users to add sub-tasks to the issues from Slack
  • Minor enhancements to Jira onboarding modal
  • Channel notifications now show up parent task details when the corresponding sub-tasks are updated
  • Fixed issues that prevented some users to add labels in the issue creation modal





Jul 15, 2021: UI enhancements

Fixes and enhancements

  • Minor enhancements in issue creation and edit modal
  • Multiple bug fixes and minor UI improvements in the web app
  • Fixed issues that prevented some users from receiving an acknowledgement message when their Jira accounts were not verified
  • Minor UI enhancements to Jira onboarding modal



Jul 9, 2021 - Setup personal defaults for issue creation

Setup personal defaults for issue creation
Setup personal defaults for issue creation

You can now set defaults for issue creation in DM’s and private conversation with “Troopr Assistant”. This configuration is available on the Personal preferences page.

Fixes and enhancements

  • Fixed issues that prevented some users from creating issue when channel defaults are not configured
  • Minor fixes in Jira issue search and unfurl actions
  • Fixed issues that prevented some users from configuring Jira notifications in Slack





Jun 28, 2021 - Discuss and sync issue updates in Slack

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You can now enable/disable channel level thread sync as part of the Jira notification subscription configuration. When thread sync is enabled, issue creation/updates in Jira will start a thread in Slack where further discussions will be actively synchronized with Jira. Read more about channel notification configuration.

Fixes and enhancements

  • Fixed issues that prevented some users from performing Jira unfurling in Slack
  • Made minor improvements to multi-action attachment
  • Issue view now shows all the important fields in Slack
  • Made improvements to Jira server onboarding





Jun 9 - Emoji issue creation in Slack

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​ You can now create Jira issues from Slack messages using a simple ticket emoji. Read more about issue creation here.

Fixes and enhancements

  • Fixed issues with automatic user syncing from Slack and user mapping to Jira
  • New lines in Slack messages are handled during quick issue creation
  • Made minor improvements to the search command in Slack
  • Admins can now sync users from Slack manually
  • Jira bot now supports “update status” and “add comment” commands in Slack





Jun 2 - Separate toggle button for “Thread Sync” and “Message Preview”

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You can now set your preferences for Thread Sync and Unfurl under settings. This setting is available on the Connection settings page.

Fixes and enhancements

  • Fixed “Issues by Status” report to handle cases when the number of issues is high
  • Comments in the threads show complete text without truncating
  • Fixed webhook issues in the Slack grid for Jira cloud
  • The thread sync functionality is now working across all the workspaces in the Slack grid
  • The Report creation form will now show a warning message when JQL has more issues than the Report limit
  • Fixed issues with the Channel reports & nudges webpage
  • Multiple bug fixes and UI enhancements in web app and settings
  • Fixed issue with “channel reports & nudges” run now option
  • You can now choose to set up personal notifications for “Issues reported by me”





Apr 12 - Improved View Issue support, Subtask support

View Issue

Now you can view the Jira issues with issue details, subtasks, attachments, comments and frequent actions all in one place.

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Subtask support

Now you can add and manage subtasks to any issue in Slack. See the action in the Jira issue card in Slack in the "Select an action" dropdown.

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Fixes & enhancements

  • Fixed issues with Slack user profile update sync failing in some scenarios
  • Fixed "Issues by Reporter" report to handle cases when the number of reporters is high
  • Fixed Jira issue status update to also update the corresponding comment in Jira
  • Troopr web app - paginated lists now allow page size configuration
  • Task it message action in Slack handles rich text formatting better
  • Fixed problems with the "Issues Missing Estimate" report
  • Fixed a bug with engagement data when multiple Check-ins instances were triggered on the same day
  • Reduced verbosity of messages in Thread Sync
  • Fixed problem in issue creation form with number fields in some Jira projects





Apr 5 - Threaded notifications, View Issue Support

Threaded notifications

Jira notifications can now be posted in the Slack thread allowing for a more compact notification format and less noise in the channel. The Slack thread can also be configured to auto-sync future updates from Jira to Slack and vice versa. This can be a better way to track and monitor issues in Slack. These options are now configurable in the notification subscription configuration.

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View Issue Support

You can now open Jira issues in view mode similar to the opening issue in the Jira web app. This action will open a popup with all the issue details organized for easier consumption. It will also contain shortcuts to relevant actions. Check out by clicking on View action in a Jira issue card in Slack.

Fixes & enhancements

  • Now you can submit feedback on Troopr from the web app (similar to how it is done in Slack)
  • Empty sprints no longer show up in the Sprint velocity report
  • Fixed an issue where channel list count was showing incorrectly in the dashboard
  • Fixed an issue with timezone updates in Slack not syncing with Troopr user profile
  • Improved search behaviour in Find action and during /t find
  • Fixed an issue with default values not populating in list field types sometimes
  • Channel configuration in the Troopr web app will now show who set it up
  • You will now see acknowledgement in a popup on creating a new Check-in
  • Fixed an issue with incorrect date in Check-in last updated time





Mar 26 - Dashboard metrics, Reports landing page

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Troopr usage metrics is now available in the Troopr web Dashboard. This includes number of active users, activity and others in the current and past 30 day periods.

Jira Reports Listing & landing page

Jira channel reports list can now be filtered and sorted to get to your report faster. Channel reports also have a dedicated landing page, so when you click on the report link in Slack, you will be directed to the report page where you can manage the report.

Fixes & enhancements

  • Fixed an issue where Jira issues types will not show for non-English characters.
  • Recent Comments in Thread Sync should show recent up to 5 public comments
  • Fixed issues with syncing profile updates for the new members from Slack to Troopr
  • Disabled auto unfurling of block kit links to external websites for subscription status messages
  • Troopr will attempt to mark Slack message sender as requestor during the "Task It" action
  • Thread Sync can now be started or stopped in any Slack (issue card) message
  • Team mood Checki-ns now show a chart representing mood score for selected period
  • Checkin insights page has the option to download engagement data along with responses
  • Check-ins are auto enabled now after creation





Mar 22 - New sidebar, Multi-msg actions in DM

New sidebar UI

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A Cleaner and more organized sidebar allows more space for content and scales better for upcoming new features in Troopr.

Fixes & enhancements

  • Jira charts now perform consistently in high load scenarios
  • Jira comments form now shows most recent on top
  • Jira thread sync now handles permission issues during comment updates gracefully
  • Jira notifications now support when a comment is added alongside an attachment
  • Jira notifications now show longer comment text before truncating
  • Jira notifications now handle comments with visibility restrictions better
  • Jira notification subscription form will now warn about existing subscriptions
  • Slack user name, profile pic updates now auto-sync into Troopr
  • Jira velocity chart fixes including reversing sprint order, showing time in hours
  • Jira log time form now shows current time auto-selected for start time
  • Jira Unfurl now works on edited messages in Slack
  • Jira thread sync feature now alerts relevant users during updates
  • Troopr workspace switcher in web app shows workspaces list in alphabetical order





Mar 15 - Auto-assign & Custom Help Docs

Auto-assign

Now you can configure the issue creator to automatically be assignee based on channel preference.

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Custom Help Docs

Customers can now set their own help desk link if they have their own getting started material for their team. This setting is available on the Feedback settings page. This will update the links to Help docs everywhere within Troopr.

Custom help docs
Custom help docs

Fixes & enhancements

  • Fixed a Report bug that caused failures in high load scenarios.
  • Channel configurations don't show up sometimes in the list in the web app.
  • @mention in Slack now will render properly in Jira comment and description
  • Fixed an issue with EPIC linking during issue creation
  • Order of sprints in velocity report will now always be in sequence
  • Task Check-in Jira activity log design is now easier to read and more compact
  • Thread Sync - Delete the comment in Jira now syncs into active thread
  • Unfurl now defaults to thread mode in all-new workspaces
  • Now you can access the custom report in personal reports as well
  • Issue listing filters now show if filters are applied over and above default channel project
  • Task it action behaviour in thread updated
  • Planning poker Check-in now supports answering along with the reason in web app
  • Planning poker Check-in can now be re-used with optional updates to configuration
  • Retro Check-in Action Items is read-only except for participants & administrators
  • Check-in skip feature will be disabled after wait time when "late Check-in" is disabled
  • Dashboard reports (creation & editing) always checks if the user has verified his Jira account





Mar 8 - Customize Unfurl behaviour, issue list sorting in Slack

Customize unfurl behaviour
Customize unfurl behaviour

More granular Unfurl configuration

Now you can choose how Troopr expands context when Jira issues are mentioned in Slack. You can also completely disable this behaviour. See configuration in the Connection page for details.

Sorting issue lists in Slack

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You can now choose to sort the list of issues that show up when you type /t list or in the Slack app home. Troopr will also remember the settings per channel. Try it in any channel to see how it works.





Mar 1 - Fixes and more fixes

  • Users can now reset channel settings for channel
  • Planning poker Check-in can now be set up and edited in the web app
  • Thread Sync now supports @mention formatting
  • Thread Sync now supports comment edits updates from Jira
  • Fixed bug in answering Check-in from web app where the previous answer was disappearing from the screen
  • Fixed bug in editing old JQL reports - in some old JQL reports editing was not working
  • Custom Report template now supports custom JQL data source
  • Fixed bug where some channel configurations won't show in the channel preferences page
  • Fixed Velocity report bugs where it was showing wrong labels
  • The User mapping page now shows the count of users who have the verified account
  • User mapping page allows filtering in user mappings table
  • Issue creation form now loads faster
  • New users in Slack workspace will now be auto mapped to linked Jira account
  • Planning poker Check-in - minor design updates to answer form & report
  • Command support for issue linking: /t link
  • "User Mapping" page now accessible only by admins or connection owner
  • Retro Check-in - in case of skip or leave states, vote and comment options will be disabled
  • Retro Check-in Action Items will be read-only except for participants/admins
  • Jira notification fix - when the user changes the status & comments at the same time, comment notification is no longer missed
  • Thread Sync fix: when issue status is changed with the comment, the issue card in the thread is updated





Feb 22 - Introducing Thread Sync

Thread Sync
Thread Sync

Thread sync

Troopr now supports 2-way real-time issue syncing in Slack. Conversations in an active thread in Slack will become comments in Jira for the linked issue. Any update to the issue in Jira will also show up in the thread, always and in real-time. Read more about it here.

Slack Grid support enhancements

Users navigating across workspaces in Slack Grid will now have a more seamless experience

  • Troopr shows shared channel reports in all relevant workspaces in Grid
  • Troop shows shared channel configuration in all relevant workspaces in Grid
  • Troopr auto-syncs user preferences across workspaces in the Grid

These features are in addition to the Jira admin and user connection configuration propagation across workspaces in Grid released earlier.

Fixes & enhancements

  • Troopr Launcher - minor design changes for easier accessibility of frequent actions
  • Burndown chart report now has a "Show issues" button
  • Support for custom base URL for migrated Jira instances
  • Issue listing by the board now picks up board configured in the channel defaults
  • Multiple bug fixes in issue listing and notifications





Feb 8 - New Dashboard and more enhancements

New Dashboard

The new Troopr web Dashboard page will be the default landing page. Other than the personal reports which you could always configure here, the new dashboard has shortcuts to important pages for managing your Check-ins, Jira account and more. Login to and see for yourself.

Support for Atlassian Billing

Troopr subscription can now be attached to Atlassian Billing. This allows customers to pay via their existing Atlassian payment profile. Troopr will sync the license in your linked Atlassian account when you choose to enable it.

Now you can link Jira issues with an easy "Link Issue" action in the issue card in Slack

Troopr channel onboarding

Troopr will take users through a new onboarding process and allow users to choose if they want notifications and/or reports in the channel

Fixes & enhancements

  • The previous answer in the Check-in report - Standup Check-ins now include answers from the previous instance in the answer form and in the Check-in report.
  • Late submission and update - Task Check-in - updated design to be glance friendly for longer reports.
  • Troopr handles cases when the app is accessed from a Grid member workspace where it is not installed. More Grid workspace bugs resolved.
  • Adding the user to an existing Troopr workspace in Grid now automatically replicate his Jira access. Removing the user removes his token from that workspace.
  • Billing module now handles payment failures with support for self-service resolution options.
  • Checkin : Users removed from Slack workspace are removed from all Check-ins.
  • Jira - Board lists in Slack now shows board type (Kanban / Scrum).
  • Slack app dashboard (app home) now shows the last refresh time.
  • Edit modal now allows changing Sprint.
  • Workspace picker now shows full name.
  • Invalid JQL in the issue listing filter is handled gracefully.
  • Task Check-in - fixed bug: participant Jira account verification status shown incorrectly sometimes Updated design for Jira notification ACK msg in Slack channel.
  • Jira channel default modal - fixed bug: when the user has permission to browse the project but not to create issue
  • You can now delete the Channel defaults configuration if you have permission





Jan 19 - New Pricing and Billing Profile Management

New Pricing Launched

Workspace administration and a few more premium features were launched as part of the "Premium" plan. Learn more about the new pricing options.

Billing Profile Management

Customers can now manage their Billing profile in the Troopr customer billing portal. The new portal will allow customers to

  • Update payment method
  • Download Invoices
  • Change Troopr subscription plan
  • Update Billing profile information
  • Only workspace administrators will have access to the customer Billing portal. Read more about it.

Fixes & enhancements

  • Jira reports drill through button "Show Issues" will now show the results in the thread.
  • Check-ins can now have multiple admins. Read more.
  • Fixed missing Jira activity log in Jira Standup (Task Check-in).
  • Fixed issue with showing default reporter value in the issue creation form.
  • Fixed issues with setting the default project tracker for the workspace.
  • Fixed missing custom message bug in Custom JQL report.
  • Task Check-in now shows activity log only from the configured Sprint.
  • Task Check-in - fixed engagement metric calculation bugs.
  • When a Slack message is converted to an issue with the "Task It" action, Troopr will use the sender of the Slack message as the reporter of the issue.
  • Minor improvements to Jira Report design.
  • Admin access control enabled for Jira user mapping feature.





Jan 13 - Workspace and Channel Administration

Workspace administration

The person who installed Troopr is the Troopr workspace administrator by default. Now you can add more administrators using the Troopr workspace administration feature. Add any member of the workspace as administrator. Read more about workspace administrator privileges.

Channel Administration

Configure Channel administrators and restrict access to channel configuration. For example, if you integrate with Jira Service Desk projects, you can set up the agents as channels administrators for the IT helpdesk channel, so customers reporting issues in the channel will be restricted. Read more about it here.

Fixes & enhancements

  • The Checkins late submission can now be disabled. Read more about it here.
  • Sharing Jira issues to a private channel is now restricted unless Troopr is a member.
  • Dismiss button now made available in most of Troopr's messages.
  • Listing scheduled reports in Slack now supports pagination.
  • "Show Activity" message design is now consistent with typical notification design.
  • Jira grouped notifications now show the most recent update on top.
  • Users without Jira account mapping are also shown in the Task Check-in participant list.
  • The Retro Check-in web app report now supports Jira issue mentions like in Standup Check-ins.



See all updates from 2020 here: What's new - 2020