In order to disconnect and reconnect to the Jira, you (Jira admin) need to take the following three steps: 1) Delete the current connection from the connection page:
2) Reconnect Jira: Please follow the below document to connect again:
For Server/DC: https://docs.troopr.ai/project/initial-setup-server-dc 3) Send reminders to users for verifying the account by going to user mapping and clicking on "Remind all unverified users". Alternatively, you can choose the user manually and send reminders to verify their account.
How users will verify their Jira accounts When a user gets the message, they can click on Verify button and follow the instructions. It is a one-click verification process and takes less than a minute.