The easiest and most popular way to create tickets in Slack. Users can simply drop an emoji on any Slack message and convert it into a Jira ticket.
Make sure Troopr is invited to the channel for emoji actions to work
See how emoji ticketing works:
Add the 🎫 (:ticket:) emoji to a Slack message to convert it to a Jira ticket. If additional information is needed, Troopr will open the request creation form.
To use a custom emoji as the trigger, go to "HelpDesk (Jira)" in Troopr App and choose a custom emoji. Now follow the same steps as above to create a Jira ticket from Slack messages.
Step 1: Go to Slack channel > Message which you want to convert into Jira ticket > Add reaction > Add emoji
Step 2: Upload your chosen image and add a name > Click Save
Step 3: In the Troopr App Home > Home > Emoji Actions. Click on "Change Emoji" on the first emoji action. Search for your custom emoji by saved name. If you dont see your custom emoji, reload the page and try again.
Step 4: You can now use your custom emojis to create Jira tickets in Slack.
You can also make your own emoji action using