Create ticket as Customer
Create Jira tickets in Slack as a customer Troopr allows customers to create a Jira ticket in Slack just as they would create in the Jira customer portal.
- In Troopr App Home in Slack
- Using Troopr Launcher
- Ticket Emoji
- Troopr Help Desk product should be enabled in your Troopr workspace.
- Troopr should be connected to your Jira.
To create a ticket from the "Troopr Assistant Home tab in Slack", click on "Troopr Assistant" in Slack (if not visible, add the app first by clicking on the "+" button next to Apps and choosing "Troopr Assistant"). Then navigate to the Home tab and click on "+ Ticket".
This will open a dynamic ticket creation form.
Launch Troopr by typing this command in any Slack channel
his will open Troopr launcher.
Then click on "+ Ticket" to open the dynamic ticket creation form.
Add the :ticket: emoji to a Slack message to convert it to a Jira ticket. If additional information is needed, Troopr will open the customer ticket creation form.
Please make sure that the channel where you are using the ticket emoji is set up as a customer support channel.